TLDR: Short on time and want to jump straight to the answer?
As per our research, the best Call Center Monitoring Software for most people is Zendesk.
Call center monitoring software is used by companies to monitor their calls center operations. The monitoring software records the details of all calls handled by the customer service agents and sends this information to a central control room for analysis. This way, errors can be prevented from occurring and problems can be quickly resolved if they arise. In addition, with this information, companies can optimize their marketing campaigns by discovering where best rates apply and determining what calls receive the most repeat calls. The data is used to provide useful data for the improvement of customer service and operational efficiency.
After researching dozens of Call Center Monitoring Software options available in the market today, we have compiled this list of top 8 Call Center Monitoring Software to help you find the perfect solution based on your specific needs.
The 8 Best Call Center Monitoring Software
Here are our top picks for the best Call Center Monitoring Software,
- Zendesk – Overall Best Call Center Monitoring Software
- Freshdesk Contact Center – Simple and Easy to Use Call Monitoring Software for Beginners
- Avoxi – Most Popular Call Center Quality Monitoring Software
- iAuditor – Most Versatile Call Monitoring System for Flexibility and Customization
- Five9 – Best Call Quality Monitoring Tool with Fast and Reliable Support
- EvaluAgent – Most Affordable Call Center Quality Monitoring Software
- Alvaria – Best Freemium Call Listening Software
- Talkdesk – Top Rated Call Monitoring Software
So, let’s read on further to get a complete idea of our top Call Center Monitoring Software picks for this year.
1. Zendesk – Overall Best Call Center Monitoring Software
Call monitoring is the best way to study phone interactions with customers and use them to improve call center strategies. Zendesk includes call recording and transcription, so call centers will always be able to measure and improve their efforts. Call monitoring software – zendesk.
2. Freshdesk Contact Center – Simple and Easy to Use Call Monitoring Software for Beginners
Monitor calls in real-time using freshdesk contact center (Formerly freshcaller) – your real-time call monitoring software on the cloud. Listen in on your agents’ calls discreetly while staying on mute to help give a better customer experience. Call monitoring in real-time – freshdesk contact center (Formerly freshcaller).
3. Avoxi – Most Popular Call Center Quality Monitoring Software
Call center call monitoring software refers to a set of quality assurance tools like live call listening, call barge, call scoring, analytics, and more. Call monitoring software – best call center monitoring solution.
4. iAuditor – Most Versatile Call Monitoring System for Flexibility and Customization
Easy-to-use software to standardize call monitoring and improve the quality of calls. Download free iauditor call monitoring software today. Call monitoring software – get started for free – iauditor.
5. Five9 – Best Call Quality Monitoring Tool with Fast and Reliable Support
Your call center managers must measure and monitor team performance. Your organization wants the ability to take fast and proactive steps towards successful problem resolution. What is the best call monitoring system available today?. Call monitoring system – five9.
6. EvaluAgent – Most Affordable Call Center Quality Monitoring Software
Improve customer interactions with evaluagent’s quality monitoring software. Trusted by contact centres of all sizes. Discover the power of our connected workflows. Affordable call center quality monitoring software – evaluagent.
7. Alvaria – Best Freemium Call Listening Software
Identify the most appropriate interactions, evaluate agent performance and capture real-time customer feedback by integrating quality monitoring, recording and survey capabilities. Learn more. Call center quality assurance management software – alvaria.
8. Talkdesk – Top Rated Call Listening Software
With talkdesk, you can monitor your agents’ calls to gain valuable insight into the needs of your customers and make more informed business decisions. Call monitoring – cloud contact center – talkdesk.
Final Thoughts – Best Call Center Monitoring Software
The right Call Center Monitoring Software for you, depends on your specific needs, of course. Most of our top Call Center Monitoring Software picks include a free trial, so don’t be shy about trying a few different brands until you find a perfect fit.
In review, here are our top 8 picks for the best Call Center Monitoring Software.
| Name | Use Case | Website Link |
|---|---|---|
| 1. Zendesk | Overall Best Call Center Monitoring Software | Try Now |
| 2. Freshdesk Contact Center | Simple and Easy to Use Call Monitoring Software for Beginners | Try Now |
| 3. Avoxi | Most Popular Call Center Quality Monitoring Software | Try Now |
| 4. iAuditor | Most Versatile Call Monitoring System for Flexibility and Customization | Try Now |
| 5. Five9 | Best Call Quality Monitoring Tool with Fast and Reliable Support | Try Now |
| 6. EvaluAgent | Most Affordable Call Center Quality Monitoring Software | Try Now |
| 7. Alvaria | Best Freemium Call Listening Software | Try Now |
| 8. Talkdesk | Top Rated Call Monitoring Software | Try Now |
We hope that you found this guide helpful in choosing the best Call Center Monitoring Software for your specific needs. Feel free to share the article with your friends and help spread the knowledge.
