8 Best Ecommerce CRM (Customer Relationship Management) Software for Ecommerce Businesses in 2023 (Free & Paid)

TLDR: Short on time and want to jump straight to the answer?
As per our research, the best Ecommerce CRM Software for most people is Freshworks CRM.

An e-commerce CRM (customer relationship management) system is used by all sorts of businesses to keep track of their customers. Usually, these systems help businesses pinpoint prospects who might be a good fit for their products or services. If you are managing multiple stores and need to know what orders are coming in and out of each store regularly, an e-commerce CRM can help. Using an e-commerce CRM will improve your sales. It will also help you keep track of your spending and generate new leads and new customers. There are plenty of reasons to use an e-commerce CRM. It can help you increase sales and minimize losses. It can help you stay competitive in the marketplace by letting you know what your competitors are doing.

After researching dozens of Ecommerce CRM Software options available in the market today, we have compiled this list of top 8 Ecommerce CRM Software to help you find the perfect solution based on your specific needs.

The 8 Best Ecommerce CRM Software

Here are our top picks for the best Ecommerce CRM Software,

  1. Freshworks CRM – Overall Best Ecommerce CRM Software
  2. Brainvire – Simple and Easy to Use CRM for Ecommerce Business for Beginners
  3. OroCRM – Most Popular Ecommerce Customer Relationship Management Software
  4. Klaviyo – Most Versatile CRM Software for Ecommerce for Flexibility and Customization
  5. NetSuite CRM – Best CRM for Ecommerce Website with Fast and Reliable Support
  6. Agile CRM – Most Affordable Ecommerce CRM Solution
  7. AuroCRM – Best Freemium Ecommerce CRM Platform
  8. Zoho CRM – Top Rated CRM for Ecommerce Business

So, let’s read on further to get a complete idea of our top Ecommerce CRM Software picks for this year.

1. Freshworks CRM – Overall Best Ecommerce CRM Software

Propel your ecommerce business to the next level with freshsales; Specially designed to meet all your ecommerce business requirements. Ecommerce CRM – signup for free.


2. Brainvire – Simple and Easy to Use CRM for Ecommerce Business for Beginners

Brainvire helps in integrating CRM with your ecommerce platform to craft the core elements of the business. Get the assistance of ecommerce CRM. Best CRM solution for e-commerce, CRM for ecommerce – brainvire.


3. OroCRM – Most Popular Ecommerce Customer Relationship Management Software

Enable your sales and marketing teams to identify and target your most valuable customers with our open-source ecommerce CRM. Ecommerce CRM for online businesses – orocrm – open-source CRM.


4. Klaviyo – Most Versatile CRM Software for Ecommerce for Flexibility and Customization

Use the klaviyo sms and email marketing platform as a cdp software to manage customer personalization. Integrate with any tech stack for data visualization. Marketing software & customer personalization – klaviyo klaviyo logo.


5. NetSuite CRM – Best CRM for Ecommerce Website with Fast and Reliable Support

Netsuite customer relationship management (CRM) Helps companies manage all their prospects, customers, partners and vendors in a single place. . Netsuite customer relationship management (CRM) – netsuite.


6. Agile CRM – Most Affordable Ecommerce CRM Solution

Ecommerce CRM by agile CRM helps you boost web engagement, reach buyers more easily, and close more deals in less time. Ecommerce CRM – agile CRM.


7. AuroCRM – Best Freemium Ecommerce CRM Platform

Ecommerce CRM software provides many features and benefits to ecommerce business. Aurocrm helps to integrate CRM for ecommerce business. Call now!. CRM for ecommerce – #1 best CRM for ecommerce business – aurocrm.


8. Zoho CRM – Top Rated Ecommerce CRM Platform

Zoho CRM is an online sales CRM software that manages your sales, marketing and support in one CRM platform. Rated the best CRM system of 2020. Sign up for free. Zoho CRM – top-rated sales CRM software by customers.


Final Thoughts – Best Ecommerce CRM Software

The right Ecommerce CRM Software for you, depends on your specific needs, of course. Most of our top Ecommerce CRM Software picks include a free trial, so don’t be shy about trying a few different brands until you find a perfect fit.

In review, here are our top 8 picks for the best Ecommerce CRM Software.

NameUse CaseWebsite Link
1. Freshworks CRMOverall Best Ecommerce CRM SoftwareTry Now
2. BrainvireSimple and Easy to Use CRM for Ecommerce Business for BeginnersTry Now
3. OroCRMMost Popular Ecommerce Customer Relationship Management SoftwareTry Now
4. KlaviyoMost Versatile CRM Software for Ecommerce for Flexibility and CustomizationTry Now
5. NetSuite CRMBest CRM for Ecommerce Website with Fast and Reliable SupportTry Now
6. Agile CRMMost Affordable Ecommerce CRM SolutionTry Now
7. AuroCRMBest Freemium Ecommerce CRM PlatformTry Now
8. Zoho CRMTop Rated CRM for Ecommerce BusinessTry Now
List of Top 8 Ecommerce CRM Software

We hope that you found this guide helpful in choosing the best Ecommerce CRM Software for your specific needs. Feel free to share the article with your friends and help spread the knowledge.

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