8 Best IT Help Desk Ticketing Systems, Software & Tools for IT Professionals in 2022 (Free & Paid)

TLDR: Short on time and want to jump straight to the answer?
As per our research, the best IT Help Desk Ticketing System for most people is HelpDesk.

A ticketing system is a system that provides a central location for people to report issues and receive information regarding software and hardware issues, setup, configuration, and troubleshooting. A ticketing system can be used to resolve issues quickly with session correlation between the customer and the service provider or support representative. There are many different ticketing systems available to companies that handle their IT issues.

After researching dozens of IT Help Desk Ticketing System options available in the market today, we have compiled this list of top 8 IT Help Desk Ticketing Systems to help you find the perfect solution based on your specific needs.

The 8 Best IT Help Desk Ticketing Systems

Here are our top picks for the best IT Help Desk Ticketing System,

  1. HelpDesk – Overall Best Ticketing System
  2. osTicket – Simple and Easy to Use Web Based Online Ticketing Software for Beginners
  3. Web Help Desk – Most Popular IT Help Desk Ticketing System
  4. Zoho Desk – Most Versatile Help Desk Ticketing System for Flexibility and Customization
  5. Freshdesk – Best Support Ticket Management System with Fast and Reliable Support
  6. SolarWinds – Most Affordable Customer Service Desk Ticketing System
  7. SysAid – Best Freemium Customer Support Ticketing System
  8. Jitbit – Top Rated Web Based Online Ticketing Software

So, let’s read on further to get a complete idea of our top IT Help Desk Ticketing System picks for this year.

1. HelpDesk – Overall Best Ticketing System

Helpdesk is a ticketing system for teams of any size. Manage your email communication in helpdesk. Get started for free, no credit card required. Helpdesk – help desk software and ticketing system for teams.


2. osTicket – Simple and Easy to Use Web Based Online Ticketing Software for Beginners

Osticket is a widely used and trusted open source support ticketing system. Easily scale and streamline your customer service. Osticket – support ticketing system.


3. Web Help Desk – Most Popular IT Help Desk Ticketing System

Web help desk is an it ticketing system built to automatically turn service requests and alerts into tickets. Try for free!. It ticketing system software – web help desk.


4. Zoho Desk – Most Versatile Help Desk Ticketing System for Flexibility and Customization

Zoho desk is the best free customer service help desk software to put your customers first. Get up to 3 users, email, help center & more on the free plan. Free help desk software – free online ticketing system – zoho.


5. Freshdesk – Best Support Ticket Management System with Fast and Reliable Support

Freshdesk is an easy-to-use, intuitive helpdesk ticketing system that has all the features you need to deliver exceptional customer support. Online ticketing system for customer support – freshdesk.


6. SolarWinds – Most Affordable Customer Service Desk Ticketing System

Web help desk® is a centralized, automated help desk ticketing system that allows you to easily manage your help desk operations from ticket creation to resolution. It ticketing system software – web help desk – solarwinds.


7. SysAid – Best Freemium Customer Support Ticketing System

Stop wasting time with troublesome tickets and start implementing ticketing management the easy way – with sysaid’s it ticketing system & help desk software. Start your free trial today!. It ticketing system software & solutions – sysaid.


8. Jitbit – Top Rated Customer Support Ticketing System

Affordable, fast, lightweight and good-looking helpdesk ticketing system. On-premise option available. Free to try. Helpdesk ticketing system by jitbit.


Final Thoughts – Best IT Help Desk Ticketing System

The right IT Help Desk Ticketing System for you, depends on your specific needs, of course. Most of our top IT Help Desk Ticketing System picks include a free trial, so don’t be shy about trying a few different brands until you find a perfect fit.

In review, here are our top 8 picks for the best IT Help Desk Ticketing System.

Name Use Case Website Link
1. HelpDesk Overall Best Ticketing System Try Now
2. osTicket Simple and Easy to Use Web Based Online Ticketing Software for Beginners Try Now
3. Web Help Desk Most Popular IT Help Desk Ticketing System Try Now
4. Zoho Desk Most Versatile Help Desk Ticketing System for Flexibility and Customization Try Now
5. Freshdesk Best Support Ticket Management System with Fast and Reliable Support Try Now
6. SolarWinds Most Affordable Customer Service Desk Ticketing System Try Now
7. SysAid Best Freemium Customer Support Ticketing System Try Now
8. Jitbit Top Rated Web Based Online Ticketing Software Try Now
List of Top 8 IT Help Desk Ticketing Systems

We hope that you found this guide helpful in choosing the best IT Help Desk Ticketing System for your specific needs. Feel free to share the article with your friends and help spread the knowledge.