In this guide, we will show you everything you need to know about how to access army email, so keep reading!
Below you can find out 5 different methods to access army email,
- Method 1 – Using Outlook Web Access (Owa) To Access Outlook From Home
- Method 2 – How To Set Up Windows 7
- Method 3 – Army 365 Email Tutorial
- Method 4 – Can’t Log Into Air Force Email With Cac – Fix Https:
- Method 5 – How To Download Dod Certificates
Method 1 – Using Outlook Web Access (Owa) To Access Outlook From Home
Note – This section will be updated soon.
Method 2 – How To Set Up Windows 7
Hello everybody and welcome to how to set up your computer for use with government websites all of the following. Steps are necessary for windows 7 8 and 10 users now there are a few specific variances between windows 7. And windows 10 that need to be addressed but we will get to that later on in the video now. If you have already gone to military can calm and follow some of the steps on there i ask that.
You do every single step in this video just as i do it regardless if you have already done it. Before there are certain steps that everyone tends to skip while going through this process and if you skip through. The video theres a good chance that you may miss that step and you will not be able to get. Your computer to work now that being said we will be using military cat comm as a guide there are. Some windows 10 anniversary edition specific settings that we need to address later on the video but i ask that.
You do not skip to those steps because all of the things we will be doing in the beginning of. This video is absolutely necessary for you to be able to log on anyways now the first thing we need. To do is go to military cac comm now i would put a link in the description below for a. Direct download for the dod certificates but as the military updates their certificate stores the link i would put in. The description would be invalid so would be a very good idea every few months to go to military cac.
Comm go to step 3 dod certificates and then make sure you have the newest version of install root 5.0. Point 1 or whatever version number it is at the time just a few months ago it was 5.0 0.0. And every few months they will release new certificates maybe a few years we always want to make sure you. Have the newest version installed now what i need to download the newest install root i always choose the disa. Link they are the ones that actually distribute the new certificates so i always choose that link so were going.
To do is were just going to right click disa save target as and the download should begin were just. Going to go ahead and save it to our desktop so its easy to get lets go ahead and download. That now once its done downloading were going to go ahead and run the program once this screen pops up. Youre just going to click next im going to click next again next youre basically going to click next to. Every and then install now once we have installed it were going to get this pop up to run install.
Root go ahead and minimize this if you get any of these certificate pop-ups youre going to click yes to. All of them you can go ahead and get rid of these instructions as im going to show you how. To use it anyways and exit out of that if that pops up now the only thing you want to. Do in here is check the restart as administrator so were going to click yes to that prompt click yes. To this prompt and now it has restarted as administrator which were going to click yes to that certificate store.
Were going to exit out of the quick start guide again and the only button in here you need to. Click is the install certificates button now youre going to get a few pop-ups sometimes you will get a few. Pop-ups that youll just click he okay – and then you will get this certificate action summary this verifies that. Add added 43 of 43 certificates you can go ahead and just click ok to that once that is completed. You can go ahead and close out of install root youre not going to need any more youre going to.
Click yes to save and then youre done with the easiest step now that thats completed were going to go. Back to military cat comm this is the same page that we were just on to download the dod root. Certificates youre going to go down the page past where it shows you exactly how to run the program and. Then were going to go down here to proceed to step 4 install activex client were not going to do. That right now what were going to do first is run the cross certain removal tool were going to go.
Ahead and go to the next page were going to choose the military cac version actually will choose the disavow. So we can do the same thing save target as youre going to download it to your desktop so its. Easy to access im going to go ahead and open the folder let me go ahead and drag the screen. Back over here now when you open the folder youre going to have two files in here go ahead and. Just highlight those because theyre in a compressed folder youre going to drag these onto your desktop and you can.
Go ahead and close out of the zip file now youre going to need to run the one that actually. Says exe on it which is this one the dot exe so you can double click that and youll get. This now all you have to do is hit enter enter again and then it will automatically close now theoretically. This should remove all of the bad certificates from your computer but were going to double check just to make. Sure now this is where things are going to get a little bit different depending on if you are on.
Windows 10 or not we need to open up internet explorer now on windows 10 we automatically always use edge. So to open up internet explorer you need to open up a web page i need to go to the. Three dots on the top right corner over here and then you will see the option to open with internet. Explorer now if you guys are on windows 7 or windows 8 just go ahead and open up internet explorer. And well be good to go you can go ahead and close out of your edge browser now were not.
Going to need that anymore and then you can go ahead and do that now what i like to do. For internet explorer is i like to pin it to my taskbar because were going to need it a lot. Here in the future and i dont want you to waste a whole bunch of time having to reopen that. Now to verify that we have the proper certificates installed and the correct certificates removed from the computer we need. To go into our internet options to do that were going to go to the gear icon on the top.
Right corner and then were going to click internet options now i want to minimize this a little bit so. That you guys dont have a blinding white screen in your face im going to go to an area options. And were going to drag this over here now the first thing i want to do is go to the. General tab which you should open up to and then were going to delete our browsing history this is something. That we need to do anyway so im just gonna get out of the way now so lets go ahead.
And make sure you have preserved favorites temporary internet files cookies and website data and history all checked and then. Just go ahead and click delete now the next thing we need to do is we need to go to. The content tab and then were going to click clear ssl state and then were going to click ok now. This is a very important button anytime you have a failed login attempt to say ako j ko n ko. Or enterprise email youre going to want to go into your internet options and then click clear ssl state this.
Will allow you to have a fresh login attempt once we figure out exactly what settings are incorrect or if. You selected the wrong certificate now if you ever do have a failed login attempt from selecting the wrong certificate. Youre going to want to go into your internet options and then go to the content tab and then click. Clear ssl state after you do this youre going to need to close all of your web browsers every single. Tab every single browser do you have open regardless if its chrome internet explorer firefox you need to close them.
All and then you can try again with a fresh login attempt now that weve gotten that out of the. Way we need to click the certificates button the first thing were going to do on this is verify that. We have all of our personal certificates you should have three certificates in here the to do de mails in. One dod id ca the only time this will vary is if you are a dual persona which means you. Currently or have had at one time two cat cards at the same time now if you are a dual.
Persona and youre trying to access your enterprise email you will need to load your pip certificate before youre actually. Able to login via the online web app now loading the pip certificate is a completely different animal than what. Were trying to accomplish in this video i may make a video specifically for that in the future but for. The purposes of this video were going to continue on with the three certificates that we have currently now if. You have more than three certificates you may have duplicates you may have other users on your computer as well.
We want to remove all of them so we want to make sure that you just have the three that. You currently need or if you are dual persona and you do already have four certificates on your computer and. You have other users as well do not remove them because sometimes it is a pain to get the pip. Certificate back onto the computer if you are using windows 10 now if you do have duplicates you can go. Ahead and just highlight all of these certificates in your window to do that youre going to need to scroll.
Below all the certificates that you have click on the white space and drag bolla are dragged across and youll. Be able to just click remove now if you do have just the three certificates you need you dont need. To do this im just showing you that it is okay to do that and then to reload your certs. All i got to do is just close out of everything close out of your web browser and then take. Out your cat card reinsert it and your certificates will be reloaded so we can just go ahead and not.
On a why opened edge open up internet explorer go back into our internet options go to the content tab. Certificates and our three certificates will be loaded back in now that weve verified that our certificates are loading we. Can go ahead and go to the intermediate certification authorities tab now this is where were going to verify that. We have all the certificates necessary to access government websites and all of the certificates that we need to have. Removed removed so youre going to want to verify that you have all of these dod cas so it should.
Start from 27 it may start lower or higher depending on what you have but if you go back to. The personal tab you really just need to make sure you have the 33 series in there but were just. Going to verify weve got all the ones that we need which is 27 through 32 and then youre going. To hit dod emails which should be 27 through 44 there we go and we have the rest of our. Dod id cas which is 33 through 44 and then well have the sws which is 35 through 48 now.
This is why i always double check after running the cross cert removal tool because it does not always remove. The certs like its supposed to this is actually one of the certificates that we need removed which is dod. Interoperability root ca 1 if you do see this certificate you need to remove it so were going to go. Ahead and click yes to that prompt and then were going to look for a couple other certs as well. We need to look for sha – one federal root ca which i do not see we have a root.
Ca theres that one right there so if you see sean – one federal root ca you can go ahead. And remove that one as well ill let you guys look at that for a second sha – one federal. Root ca you also see federal common policy on the other side of it go ahead and remove that and. Then were going to go ahead and look for more certs these will most likely be two of each of. The sha – ones which i believe we already removed both of those and then there may be another federal.
Common policy or a dod interoperability you see multiples of those go ahead and remove them as far as my. Computer we do not have any more of the bad certificates on there so once you have verified that you. Have both sha – ones removed and both dod interoperability roots removed you may also find an end trust or. A federal or another federal common policy go ahead and just remove those if you do see them ill show. You exactly which ones you need to have removed now here is the full list of certificates you need to.
Make sure that are not in that intermediate certification authorities tab you need to make sure the common policies are. Removed the end trust which will have the issued by from common policy or n trust and then possibly a. Verisign digital id certificate with the date expired now im going to leave this up here for a second so. You can guys can review this and make sure you do not have any of these certificates in that intermediate. Certification authorities tab now that we have verified we have all the correct certificates installed and all of the bad.
Certificates removed we can go ahead and close out of this certificates window after closing out of the certificates window. Were going to go ahead and go to the connections tab once youre on the connections tab you can go. Ahead and click on land settings and then verify that you have none of these boxes checked if you have. Automatically detect settings checked uncheck it and then click ok once you have that done you can go ahead and. Go to this security tab on the security tab youre going to want to click on trusted sites and then.
You need to verify that the slider is set to medium if it says custom level in here all you. Need to do is click on default level and it should automatically set up your computer to be set to. Medium once you have verified that your slider is set to medium there are a few things later on in. Here that we may need to edit but for now were going to leave our trusted sites alone on some. Computers youre going to need to make sure that you do not have any dot mil websites added to this.
Website zone but we will get to that later on if we do encounter an error when trying to log. In now we are going to go ahead and go to the advanced tab inside of the advanced tab youre. Going to see this browsing section within the browsing section the ninth option down or the third asterisk down you. Will see enable third party browser extensions you need to make sure this is not checked if it is checked. Uncheck it once you have done that were going to go down all the way down to the bottom and.
You should see a few different options down here on most computers you will see use ssl 2.0 and 3.0. And then tls 1.0 1.1 and 1.2 now these settings we need to have selected in this field will vary. Depending if you are on windows 7 windows 8 or windows 10 or even windows 10 anniversary edition now were. Going to go ahead and get the windows 10 anniversary edition settings out of the way now because it is. Very easy to tell from the screen if you are using the windows 10 anniversary edition now if you do.
Not see a use ssl 2.0 that means you are using the windows 10 anniversary edition or a more secure. Version of windows so were going to go ahead and make sure we have use ssl 3.0 checked and use. Tls 1.0 checked now were going to uncheck one point one and one point two now these specific settings are. Only if you do not have a use ssl 2.0 as an option now having your ssl and tls is. Selected just like this may be an option if none of the variations we do after this work to get.
You logged in so just remember that this is also an option later on down the road now for those. Of you that do have the use ssl 2.0 option were going to select a couple of different settings now. These settings may apply to the people who do not have the use ssl 2.0 in the future but for. Now for the people that do not have the use ssl 2.0 feature youre going to keep these settings you. May need to change these later on down the road if you encounter an error which you will then follow.
These settings that im using after this but for those of you that currently do have to use ssl 2.0. Option youre going to use these youre going to make sure you uncheck use ssl 3.0 and then youre going. To make sure you have tls 1.0 hx tls 1.1 checked and tls 1.2 checked these are the basic settings. You want to start with all computers now they may not always work there may be a variation in these. That we have to mess around with just to make sure that your computer is happy with the settings but.
For now were going to go ahead and give this a shot so youre going to click apply and then. Youre going to click ok now we can go ahead and login to ako now i do not recommend going. To ako from google or using a favorites button i always recommend when troubleshooting to actually type it in not. To mention there are fake websites that you can go to from google so i do not recommend doing that. I always recommend typing it in if you do not know the web address it is http colon forward slash.
Forward slash ww u.s. Army mil it should take you to the dod consent banner which you have to click. Accept too if youre using a favorites tab that you do not click the accept it may not work so. I always recommend going to the main page and clicking accept once youre here youre going to make sure you. Select the cac or pippin and then youre going to go ahead and click sign in and were going to.
Confirm our certificates now we need to make sure we select our dod id ca certificate if this says email. You do not want to select it you need to make sure you select your dod id certificate after we. Select that we should be able to log in well verify here in a second were going to type in. Our pin number and we should be good to go we may get a page cannot be displayed error where. We will have to edit our tls and ssl settings but as you can see i was able to log.
In just fine now if you did get a page cannot be displayed err i will show you the variation. In settings that we need to change when we try to log into the owa to log into your enterprise. Email via the online web app were going to go ahead and just type in the web address for the. Owa now you could just click the email button here if you have that but that may disappear in the. Future so im not going to use that as the route were just going to go ahead and type in.
The http colon forward slash forward slash web mail dot mil which should take us to the usg consent banner. Where were going to go ahead and click ok and then youre going to make sure you select your dod. Email certificate now if you are a dual persona and you have a pivot you will have to do di. Dcas pop up and youll need to make sure you select your pip certificate it should say pip on the. Certificate but if it does not you will know you selected the wrong one when you get an f5 error.
Now if you do get the f5 error you will need to clear your ssl state and then try the. Other certificate but for now were just going to go ahead and select our email certificate and then were going. To click ok were going to type in our pin number when it prompts us and then we should get. Brought to a page with another link on it now there may be an instance where we see the page. Cannot be displayed there which means we will have to change our tls and ssl settings but i did not.
Get it thankfully now were going to go ahead and click the web the link there to bring us back. To the usg consent banner were going to go ahead and log in again im going to type in our. Pin number again and then it should bring us actually into our online web app where well be able to. View all of our emails and there we go now if you did receive an error when trying to log. Into your enterprise email whether thats a page cannot be displayed error or an f5 error then ill show you.
The steps you need to do to remedy that issue now if you did get an f5 error you need. To clear your ssl state because it means you selected the wrong certificate or youre a dual persona and you. Need to have your pip certificate loaded regardless if you did get the f5 error or the page cannot be. Displayed error you need to click your clear ssl state button before we continue now if you did get the. F5 error you need to go ahead and try and log back in and make sure you select your email.
Certificate or if you have a pip certificate you need to select your pip certificate if you are able to. Log in at that point then you should be good to go now if you did get a page cannot. Be displayed error youre going to go ahead and follow the next steps what we can go ahead and do. Now if you got the page cannot be displayed errors were going to go to the advanced tab theyre going. To scroll all the way down to the bottom and youre going to change these settings youre going to go.
Ahead and check ssl 3.0 youre going to click apply and then youre going to click ok a and youre. Going to go back to http colon forward slash forward slash webmail dot mil and then youre going to go. Ahead and go through the login process again this may work for me with these settings well see i may. Now get the page cannot be displayed there but well find out here in just a second now if youre. Able to log in with these current settings then you should be good to go i look like im going.
To actually be able to log in with these settings as well so lets hope that that is the case. Now if you get a page cannot be displayed error at any point in time i will show you another. Variation in settings that you can use looks like i was able to log in this time so im going. To go ahead and sign out close the window yes and then were going to go ahead and try again. Now if you did get the page cannot be displayed error again youre going to go back to your internet.
Options youre going to go to the advanced tab and youre going to scroll all the way down to the. Bottom and youre going to turn off tls 1.1 and 1.2 now these are back to the settings that we. Originally set up for the windows 10 anniversary edition users so youre going to go ahead and click apply and. Then click ok now youre going to go ahead and go to the military or to the owa again which. Is http colon forward slash forward slash webmail dot mil now i will also show you why you do not.
Go to it from google if i can do that see now if you do it from bing or google. And then you try and click the first one which looks like the right website youre going to automatically get. This page cannot be displayed there which is what a lot of people do so if that happens you just. Need to make sure you actually go to the website and try and log in alright now that weve got. Those settings were going to go ahead and go and try and log in again now since i do have.
All the bad certificates any of these settings will most likely work for me i also do not have any. Firewall or antivirus preventing me from being able to access any web sites where if that is the case im. Not going to be able to help you set up your firewall or antivirus please do not ask me to. I will not do it but any of these settings should be able to get you to log in you. Just have to figure out which ones your computer is happy with it looks like all of these are working.
For me currently now if you are still experiencing the age cannot be displayed error when you try and login. To your enterprise email or you are not able to select the correct certificates and you are on windows 7. Or windows 10 we may need to do one of these two steps if youre on windows 7 youre going. To need to download active client which ill show you how to do in a second but if you are. On windows 10 were going to go ahead and go to the how to use your cac with windows 10.
Link were going to scroll down and were going to see solution number two smart card manager were going to. Go ahead and click the smart card manager download were going to go ahead and select run and its going. To go ahead and open after it downloads were going to go ahead and click yes to that prompt the. Screen may have blacked out that was just the administrator prompt you click yes to it and theyre going to. Go ahead and click next next i agree next install youre going to let it install wherever it wants to.
Just going to go through the whole process youre going to see a couple screens flash up thats fine youll. Be prompted with next again once this is done were going to go ahead and click next and then were. Going to make sure that the register certificates now is selected were going to go ahead and click finish youre. Going to need to enter your pin number the code is going to go through there and youre going to. Press any key to continue and then you will be done now were going to go ahead and try and.
Log back into the owa if youre on windows 10 and youve completed these steps lets go ahead and log. Back in again you can do web mail dot mil and were going to go ahead and log in again. Now youll see that these certificate selections are a little bit different so were going to go ahead and just. Make sure once again that you select your email certificate if you are a dual persona you will select your. Pip certificate which will be one of these two id cas im not a dual persona so im going to.
Select my email cert and youre going to go through the same process as before im going to
Method 3 – Army 365 Email Tutorial
Hi guys so um im going to go ahead and walk you through how to access your military email now. Through the new microsoft 365. Youll also have access to teams it may look a little different so lets go. Ahead and get started so youre going to go ahead and go and google chrome thats what i have youre.
Going to type in army 365. All right and so the first thing that should pop up is dod 365. Cloud dot mil youre going to go to the army 365 knowledge hub its okay im going to advance anyway. Proceed and im going to go ahead and click on the one that doesnt have my email all right and. Agree awesome so now you should see this screen youre going to want to go to log into the army.
365. All right so now your email it should be your like your old email if you have a if. You have a number you dont need to add the number where you shouldnt need to um i didnt so. Youre gonna do dot mil army dot mil and excuse my dog chewing his toy all right so next youre. Not going to have a password youre just going to click on sign in with cac and so the only.
Option it gives you is or it should give you just your that one certificate option all right so now. You might see that my number pops up there i know that this method has worked for me so try. Without using your number at first if it doesnt work try it with the number see what happens okay lets. Move forward all right so now im in microsoft teams were going to go ahead and once teams opens up. Were going to go ahead and click on the dots here over here in the corner click outlook and voila.
There is my email with all the things that um i need to stay up to date on of course. Now if you dont have any of your old emails lets say from all your saved emails or the stuff. You just havent gotten to whatever there is a way to to access your old emails and thats that is. Through one of the trainings i want is it maybe its on teams things down here lets see probably champion. H.
Conclusion – How To Access Army Email
The purpose of this post is to assist people who wish to learn more about the following – make internet explorer work with government websites, military cac access for mac user, owa tutorial, [fixed] how to fix your connection is not private error issue, installing dod military cac certificates on macos catalina – draft, how to login and verify account on aapg (america’s army proving grounds), how to set up any cac reader for windows, how to fix this site can’t be reached, 5 different solution, how to install an s, add owa as an app, installing dod certs, take these courses to max your correspondence course hours for promotion (army) | xtina saint, how to get mail in bct: what you cannot recieve + how mail works, how to use cac on personal mac os, gcss-army hacks (how to print, display.
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